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Operator Name: VirginMobile SouthAfrica (Pty) Ltd
Network Name: Virgin Mobile
Technology: GSM, GPRS, EDGE, 3G
Network Status: Live June 2006
Subscribers: 495,000 (June 2008)
Ownership: Virgin Group and Cell C
Corporate Headquarters: 2nd Floor CitiGroup Building, 145 West Street Sandown, Sandton, Johannesburg, South Africa
Telephone: +27 (0) 11 676 5000
Email: [email protected]
Web Site: http://www.virginmobile.co.za
Hi Leighton
I would like to bring to your attention that I have received horrendous treatment from Virgin Mobile since my first call to customer services!! I am seriously P*** off by the whole network now!!
The package was sold with sales agents agreeing to my every wish, without any follow through. It is pathetic that customer services now has to bare the brunt of some sales guy who’s earned his commission.
Firstly, I was registered for 2 contracts, of which one was approved and the other declined. I wasn’t informed of this and was sent the one phone anyway with no feedback. When I complained about that, they sent me a second contract no questions asked. Then I could not afford to make payments due to a financial crisis. My line was suspended and not re-instated. My bills continued and was debited off my account yet I received no services. I only discovered this when I called in to Virgin Mobile to find out what my arrears as my financial situation has gotten much better. I would also like to bring to your attention that for a year or more, I have been charged for a service that I did not request, namely Phonesured and want my money to be refunded.
I trusted my case to be handled by Priscilla Mpuru who was supposed to get back to me but has, as yet, still not contacted me.
I am super upset! Please call me on 0722 926 954. I’ve called in 3 times today and have been cut off all 3 times. Which makes the situation worse!!!
i can’t get hold of you guys i want to activate my phone is quite a long time now, my new bank details FNB 6227 1329 635 branch code is 250017
Unable to get hold on phones almost two months, my phone still not active i had register rica, please somebody call me is quite a lon g time now.Cell no 074 152 5585
how can i get u 3g modem for internet around tzaneen in limpopo
Ref: 074 148 7488 Justine Mamadi.
On 25 November 2010 two deductions of R205.50 (R411.00) were made and my phone is still not connected. May you please assist.
I was given a phone that did not work and another was sent with the same problem . The phones were sent back and I requested the contract to be cancelled. deductions were nade from my account. I never used the phone. Please send my money back.. Phone me back on 0826864812 or email
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