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Smart TV launches in Kenya

Oluniyi D. Ajao

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· Updated 3 March 2020
Smart TV Kenya

Swedish firm Next Generation Broadcasting (NGB), operators of the Smart TV brand, have extended their digital TV service to residents of Kenya. The service was fully launched today, following a pilot phase that began since June 2010.

Smart TV Kenya
Smart TV

The pay TV operator is aiming to offer affordable TV to Kenya, and revolutionize the market. Capital FM quotes NGB Kenya Chief Executive Officer Dan Kagwe as saying:

“We have got a product that we believe suits the consumer. After research, we have seen most people do not watch more than five channels on television so it’s useless to occupy with 200 when you only watch one”

Capital FM throws more light on Smart TV Kenya’s strategy for growth:

Smart TV subscribers will purchase a bouquet of 17 to 20 high quality local and international programming, including African and Western movies, sports, news, children’s programming, and the latest updates in show business for Sh990 a month with set-top boxes retailing at Sh5,000.

Smart TV intends to invest heavily in an effort to promote local programming not only in Kenya but also across Africa.

All the current free to air channels including KBC, Citizen, KTN, NTV and K24 among others will also be available on the DTT (Digital Terrestrial Television) platform with the added advantage of being in digital quality.

Smart TV has already been operating in Ghana on pilot basis since April 2010 and would extend its services to Uganda early 2011.

Oluniyi D. Ajao Avatar
Oluniyi D. Ajao
Oluniyi D. Ajao is an Internet Entrepreneur and Tech Enthusiast. Follow him on X (fka Twitter) @niyyie for more tech updates.

Comments

  1. Nyambati Avatar
    Nyambati

    can smart tv channels be received in kisii(kenya)? Whereb is the nearest office from Kisii? I wanna subscribe.

    Reply
  2. George Mwangi Avatar
    George Mwangi

    The EPL seasion has just ended,i hope you are doing something to aquire rights to air all local & EPL games

    Reply
  3. CHARLES Avatar
    CHARLES

    I bought your decoder on 16/06/2011 at Sarit center and upto now am still waiting for activation. I have called your office severally and all am told is – from your side the decoder is activated, that may be its may aerial or poor connection. I even involved my own technitian, bought a 15m long aerial wire but not even a alocal channel works when i involve a decoder.Pliz anyone at Donholm with smart tv assist or call 0726768808

    Reply
  4. ANDREW Avatar
    ANDREW

    hi with the above comments u guys need to style up,make an effort to maintain the clients you have before going for more or you will go under. employ professionals.

    Reply
  5. Juma Avatar
    Juma

    I believe this smart tv is for kbc but times has change and you need to style up even in teams of programmes very few and not really much offered, sports channels are old style be update.Please do employ more data entry clerks to speed up activation of the decoders.

    Reply
  6. Joe Avatar
    Joe

    Just one question, i don’t have silver, which number is it…? And i’d appreciate if showtime ran for 24hrs

    Reply
  7. terry Avatar
    terry

    hi> thanks smart tv. pliz try to show champions league epl la liga coz football is the main thing why poeple stick to dstv.

    Reply
  8. sylvester Avatar
    sylvester

    Hi, i have tried to get your conpanies contact lines for connection, but in vain.
    Kind regards,
    Sylvester.

    Reply
  9. jim Avatar
    jim

    b smart guys,ave a month now no signal yet,u alway pretend to bnice n alway sayin u call later,i fell cheated n conned, if u r 4 real pliz give asignal

    Reply
  10. markin Mumia Avatar
    markin Mumia

    kindly get me the contacts for Smart i need connection urgently.please reply

    Reply
  11. CHARLES Avatar
    CHARLES

    Hi smart guyz, i took my aerial to the roof top but upto now the signal
    strength is 5% and quality 10%.PLIZ why cant you be calling back as you always promise.Am disgusted guy from Donhlm Janspot.Its 2 months since i bought your decoder.

    Reply
  12. Denis Avatar
    Denis

    Hi i hav been searching 4 ua decorders 4 the last two weeks in vain, where can i get one plz.

    Reply
  13. johnson Avatar
    johnson

    we still waiting for u in mombasa. how sooner ur u coming here … we already have decoder

    Reply
  14. Ezekiel mburu Avatar
    Ezekiel mburu

    I bought an astra tv decoder in which i dont enjoy the best channels like stve2 and stve1 coz they r not available am hoping with the smattv decoders i already ordered am going to e njoy those n much more coz that is the only reoson that will make me pay extra charges each month

    Reply
  15. Samuel Onuonga Avatar
    Samuel Onuonga

    I have had Smart TV for a month now generally without problems. Howver at times I lose the signal for local channels namely KBC and KTN whereas the others remain okay with good quality. What might the problem be?

    Reply
  16. pleasecallme Avatar
    pleasecallme

    SILVER…???? i dont have that men…

    Reply
  17. simiyu Avatar
    simiyu

    i cant receive your services when my colleagues are enjoying my decorder is just fake.

    since sato your technicians are telling me that it will work.this is un till when?

    i visited your offices upper hill but still it cant work.should i call plo lumumba to assist me.

    Reply
  18. benard bulimo Avatar
    benard bulimo

    Hello’my smart decoder has been out for two days now, only waves and starking images are seen. i thought its my erial but no,cause the other free channels are very clear. plz do something i live in githurai.

    Reply
  19. KARIS Avatar
    KARIS

    HI WHEN I BOUGHT A SMART I WAS PROMISED
    THAT THERE IS A CHANNEL THAT SHOWS WILD ANIMALS
    BUT TO MAY SURPRISE HAKUNA

    Reply
  20. Fady santos Avatar
    Fady santos

    Hi guyz my smart tv can only receive local channels bt no access to Asn, ad other smart channels!!?…why? Koz of my aerial or what??

    Reply
  21. benson Avatar
    benson

    hi smart tv,i personally love your programming,im interested in the commentry, can you plz hire me to be a football and athletics commentator,ifeel i have the talent and passion,plz reply

    Reply
  22. Spiceman deejay Avatar
    Spiceman deejay

    You guys from smart and startimes should consider customers like me who bought imported receivers coz we cant watch ur pay channels only free to air,at least you dont have to force a customer to buy ur box,why cant u sell cards only coz we already have boxes which we bought without the appropriate info given to us.

    Reply
  23. BOB Avatar
    BOB

    I think smart tv is a raw deal for me the signal is good but still at most times its reception is poor.I was looking forward to watching big teams matches at backlays league and a wild life channel…hakuna.

    Reply
  24. joseph Avatar
    joseph

    now that kissTV they will be showing 2 EPL games every wekend, Bundes liga & Champion lig plz guys do something

    Reply
  25. John luke Avatar
    John luke

    Why are the smart channels audio/sound distorted?

    Reply
  26. Joe Avatar
    Joe

    I know i earlier asked u to have showtime for 24hrs, en i thank u for that. But then going ahead to replace ASN with STAR is jus the worst move. 80% of yua customers are in it for the love of EPL, en u limit it wen the season starts, really?!?!
    You seriously need to go thru yua strategy, or hire me to give u some pointers.
    Trust me, no one subscribes so as to watch kids tv

    Reply
  27. karises Avatar
    karises

    WHEN BUYING YOUR PRODUCT I WAS PROMISED THAT AM GOING TO FIND
    AN ANIMAL CHANNEL JUST LIKE ANIMAL PLANET CHANNEL TO MY SURPRISE
    THERE IS NOTHING OF THE SORT.
    WHY DON’T YOU INTRODUCE ONE LIKE IT???????

    Reply
  28. Edgar Avatar
    Edgar

    Mid this year I purchased a TV card for my PC.A friend of mine sold to me a USB enabled TV card known as HDTV.on plugging to my PC and scanning channels,it turned out to receive your signals and other channels.two months later you encrypted the channels.Am now wondering this was not your device in the first place,yet it turned out to receive your channels.Please advice me on what to do

    Reply
  29. Dennis Avatar
    Dennis

    What is the problem with your programmes. Why pay for Chinese programmes which are not relevant to us. Why have you removed the other channels form your banquet. Please advice if you are about to close shop.

    Reply
  30. Mathew Avatar
    Mathew

    Its 4 months since i bought this stuff,ave never watched tha pay channels despite being ripped off two ksh 990 card,nd nw 2 salt ma wound!tha whole other channels dissapeared lst wk.wacheni kutuosha! Saika estate.

    Reply
    1. BK Githinji Avatar
      BK Githinji

      Mathew, Why don’t you try GOTV from multichoice instead of grumbling. You just have to move on. Am on GOTV and am really enjoying myself.

      Reply
    2. Smart TV Customer Care Avatar
      Smart TV Customer Care

      Hallo Mathew,
      We appreciate your sentiments and would request you to send an email to [email protected] expessing your experience. Please remember to state your mobile number and your smartcard number.

      Reply
  31. ken Avatar
    ken

    wen will smart tv signals reach as far as nyahururu?

    Reply
    1. Smart TV Customer Care Avatar
      Smart TV Customer Care

      Hallo Ken,
      Thank you for your concern. We are not specific as to when the digital terrestrial signal will be available at Nyahururu, however as soon as we have the information as to when, we will make it known to you.

      Reply
      1. ken Avatar
        ken

        should i do away with my digital terrestrial receiver,purchased it while livin in nairobi.

        Reply
  32. Samuel Onuonga Avatar
    Samuel Onuonga

    One common thread in this emails is that most people here are grumbling. To begin with you guys need to know you are paying 990 per month don’t expect super service and content for that money.

    That aside Smart TV get your act right please. You would rather have three channels but try to put some quality programming (which believe me is available even for free to air programs) instead of the Spanish soaps that you have started inundating your channels with. And oh, before I forget the Sports channels suck big time.

    There I go i have joined the grumbling group!!!

    Reply
    1. Smart TV Customer Care Avatar
      Smart TV Customer Care

      Hallo Samuel,
      We appreciate your support and your comment is taken seriously and has been forwarded to the content department.

      Reply
  33. Timothy Muriuki Avatar
    Timothy Muriuki

    Hi now am in distress coz i dnt even know if smart tv is still operational, i repaid my subscription for three months and immediately after all foregn channels vanished.am based in Thika n ts too bad that the system no longer works for me… so bad that ts even easier for me to go back analogue.

    Reply
  34. charles Avatar
    charles

    guyz u really need 2do smthng about yo programmes,they juz suck..ur movie selection is juz boring and whats wth the chinese and asian channels?plus thre r better cartoons than the ones you bring at kids.co. We feel conned to say the least.wt a raw deal!

    Reply
  35. ben amollo Avatar
    ben amollo

    if am receiving analog signal with my TV card on my PC, is the setbox compartible with the TV Card?

    Reply
  36. agabetus sanya Avatar
    agabetus sanya

    hi smart tv,i lost my smart tv decorcoder bt my id 21658501,was bought at aga khan walk UCHUMI supermarket nairobi in 2010 around august.i wnted it to be closed /shut down.also hw do i get anada set

    Reply
  37. wilson k m the user of smart tv kenya. Avatar
    wilson k m the user of smart tv kenya.

    hi smart u ar very 4ward from others keep it up. i needed to know how can i pay my smart decoder by mpesa. Thank you

    Reply
  38. JOSEPH Avatar
    JOSEPH

    is smart tv box decorder still working in kenya.

    Reply

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