Vodacom launches Smart Citizen App to aid service delivery communication

Vodacom Business has partnered with the Ekurhuleni local government to develop a Smart Citizen app called the My Ekurhuleni App in South Africa.

The development will make use of technology to promote active citizenry communication in South Africa. This is in order to assist the government with an interactive mobile solution that will allow citizens to communicate challenges related to service delivery in their communities.

The mobile solution will amongst other matters, provide the municipality with a real-time two-way communication engagement platform with citizens to report and resolve service delivery issues from water to sanitation.

According to the Official South African Government news agency, Mayor of Ekurhuleni Mzwandile Masina will launch the My Ekurhuleni App at Katlehong 1 Customer Care Centre.

Nlhanhla Nciza, a member of the music group Mafikizolo and one of the ambassadors had this to say about the launch of the My Ekurhuleni App: “As the residents of Ekurhuleni, we’re very excited about this app. It’s an amazing app, it’s innovative and truly one-of-a-kind. To have the service delivered to you in the palm of your hand is something amazing. Especially because people always complain about this and that and nobody has gotten back to them. Now we’ve got the opportunity to launch a complaint on the app and get an immediate response. I believe that this is something that will really help to make service delivery quicker.”

Through this app, citizens across municipality will now be able to use their mobile devices to report service delivery issues via a USSD (*134*674#) option for feature phones and through a mobile app for smartphones.

Speaking on behalf of Vodacom, Managing Executive for Vodacom Business Public Sector, Dinah Kheswa says: “Vodacom is using mobile technology to bring about administrative efficiency and enhance communication between government and citizens in an effort to support service delivery. We have successfully introduced the citizen app platform in the Eastern Cape where it is making a real difference in service delivery and we are confident that it will be similarly well received in Ekurhuleni.”

Through this initiative, Kheswa says: “We are essentially bringing government closer to the people and providing an unprecedented level of transparency and accountability in the process. As a corporate citizen, Vodacom is responsible for helping government deliver services as efficiently as possible and we are excited to see the positive change which the solutions will bring to communities.”

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Gbenga Ajao
Gbenga Ajao is a journalist. He has garnered experience in print, electronic and new media. He is passionate about mobile and web technology.

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