Enom pulls the plug on Registerfly.com

I was a Registerfly customer. I had taken advantage of some promo offers, to register 5 domain names with them but sometime last year, I was not able to login to my Registerfly account any more. Every effort to retrieve my login details proved futile. I spent a total of about 70 minutes on the phone to Registerfly customer service, without being able to speak with a representative. I emailed them 3 times, with no reply. Well, little did I know that I was not alone. Indeed, there are so many websites online today, warning folks not to sign-up with Registerfly, for services.

Complaints I have come across vary from domain mismanagement to credit card over-charge. Indeed, many are those who have been agitating for legal action against Registerfly. Well, this morning, I got this email from enom, in my inbox:

From: eNom Customer Support <[email protected]>
To: [email protected]
Subject: Notice regarding your RegisterFly account

Dear David Ajao:

This is a formal notice to owners of domains which have been registered through eNom via its reseller, RegisterFly.com.

YOU MUST TAKE ACTION NOW TO RETAIN FULL MANAGEMENT RIGHTS TO YOUR DOMAIN NAME.

Although you purchased your name at RegisterFly, eNom is the actual registrar of record for your domains. As we are severing our relationship with RegisterFly, we are aware that this may have an impact on you as the domain owner.
Therefore we would like to offer this opportunity to assist you in securing control of your domain name directly with eNom.

Over the last year, eNom has become aware of an increasing number of complaints from dissatisfied RegisterFly customers.

As an eNom reseller, RegisterFly is contractually bound to adhere to certain standards of customer service in a speedy and diligent manner. Therefore, effective immediately, we have terminated RegisterFly as a reseller of domain names through eNom.

Our records indicate that you are the registrant contact for 1 domains.

HOW TO SECURE CONTROL OF YOUR DOMAIN NAMES

Create a free account at eNom using the link below. Your domain names will automatically be moved to the eNom control panel where you will immediately have the ability to manage your domain(s).
In addition, these domains will receive a discounted renewal rate.

http://www.enom.com/migrate/migrate.asp?Regkey=xxxxkeyhiddenxxx

There is no charge for this service, as eNom is already the registrar of record for your domains. Please reference our list of frequently asked questions page http://www.enom.com/migrate/faq.asp for additional information.
We look forward to helping you feel more secure about your domain management.

eNom, Inc.
http://www.eNom.com
former registrar for RegisterFly.com

P.S.: IMPORTANT! If no action is taken, you may no longer be able to renew your domain name or manage it in 30 days.
The domain name will remain registered in your name at eNom until it expires. Please take action immediately. Thank you.

According to Registerfly’s website:

RegisterFly.com, inc. is an ICANN Accredited registrar. RegisterFly.com provides industry leading 24/7 Support via a variety of methods which includes, phone, email, ticket system. RegisterFly.com offers domain registrations as low as $2.99/ea and domain transfers for only $6.99. By adhering to our basic principals of low cost and value to our customers and excellent customer service we have grown to be one of the largest low cost registrars on the web today. In terms of number of customers and domains registered we are one of the 10th largest registrars in the world. We are not a “one man” shop (like many domain registrars and resellers) or a “here today gone tomorrow” business, we have invested substantially in positioning Registerfly.com as a global industry leader.

I know better!

This effort from enom came a bit too late. Thanks goodness though, I was able to get back two of the five domain names. One I re-registered when it expired and the other, I was able to renew with enom, through the migrating platform they provide.

Have you had any such horrible treatment from Registerfly? Share your thoughts here.