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Needed: A New Approach To Customer Support

A vital part of any business venture is customer care, also referred to in various circles as after-sales support. The idea is that...

Value Added Services: Who Uses Them?

Following the launch of several value-added services by telecom operators, Tayo Ajakaye asks who uses these service. Value-added services are those service outside the core...

Comparative Analysis Of MTN And Glo Data Services

How does MTN's CSD data services fare side-by-side GloMobile's GPRS offerings? Well, I should know, seeing that I have used both extensively over time. I...

Cell Phone On Wheels, Hello To Grave

The risks of talking on mobile phones, handheld or handsfree, whilst driving are grave but Nigerians have kept talking on wheels. Elegantly dressed and looking...

Get Ready For Mobile Commerce In Africa

Picture this - Your car is stuck in a jam on Uhuru Highway on your way to the Airport. Your mobile phones lights up...

Africa’s Booming Mobile Markets: Can The Growth Curve Continue?

Africa's mobile markets have expanded rapidly in recent years, with mobile penetration levels now far outstripping those of fixed-lines across most of the continent....

GSM Evolution In Ghana

What can be described as the GSM evolution in Ghana, started essentially as way back as November 1996 with the launch of the first...

Mobile Data: Bridging The Internet Divide In Africa

The need for Nigeria to bridge the digital divide and improve internet penetration has been discussed for years. The need is immense and it...

OneTouch GSM launches new website

The mobile services arm of Ghana Telecom, OneTouch GSM, has launched a website in a bid to reach out to their customers nationwide with...

Subscribers, Dealers laud MTN’s Virtual “Recharge Cards”

MTN Nigeria is set for the commercial launch of its virtual recharge service known as MTN Virtual Top Up (VTU), after a very successful...

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